Avaya 302d Attendant Console Manual Transfer
Having a problem with attendant not being able to transfer calls to external numbers. Outside call comes in to call-appear attendant answers call.Then accesses outside line and the incoming call is dropped. There is no transfer button on the attendant console. I am able to transfer an outside call from my ext.
Avaya 302d Attendant Console Manual Transfer Case
To a outside number. Per lucent documentation the:The call comes in1. Press lighted call-appearance button2.
Greet caller3. Access outside line by pressing button4. Dial phone number5.press Release.But like a said before as soon as the attendant pick up an outside line the incoming call is dropped.I looked at my COR and the attendant COR, the only thing different b/w mine and theirs is:Can be pickup by Direct call PU: NCan use Directed Call PU: NIs their another button attendant should use to transfer a call that is not listed? RE: Attendant Console unable to transfer to external (MIS) 2 Oct 02 12:10.
The other responses are important to look at, but it sounds like you are not using the 'START' button. This button is like a transfer button. 1)Select the line appearance to answer the caller. 2)Press the 'START' button (This should put the caller on hold and present your attendant with dial tone).3)Dial 9 and the number.4)Either hit 'RELEASE' to blind transfer the call or wait for the called party to answer to announce the call then hit 'RELEASE'.
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If all your COS/COR settings are right, this should get you there. RE: Attendant Console unable to transfer to external (TechnicalUser).